At Hot Sale Clothing Store, we’re committed to making your shopping experience as seamless as possible. Whether you’re updating your wardrobe with our trendy apparel, stylish footwear, or must-have accessories, we want you to love every purchase. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to customers worldwide (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes package tracking
  • Free Shipping (on orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates for international orders.

Returns & Exchanges

We want you to be completely satisfied with your fashion finds from Hot Sale Clothing Store. If you’re not happy with your purchase, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

  • Items must be unused, unworn, and in original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase (order number) is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Socks
  • Jewelry
  • Eyewear

Additionally, any items marked as “Final Sale” on the product page are not eligible for return.

How to Return or Exchange an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use the email template below to ensure we have all necessary information.
  2. Wait for approval – Our San Jose team will review your request and send return instructions within 2 business days.
  3. Package your items – Use the original packaging if possible, and include all original tags and accessories.
  4. Ship your return – Send the package to our returns center using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return/Exchange Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hot Sale Clothing Store Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details of the item(s) I wish to return/exchange:

  • Product Name:
  • Size/Color:
  • Reason for return/exchange:

For exchanges, please specify your preferred replacement:

  • Product Name:
  • Size/Color:

Please advise on next steps. I understand I have 15 days from receipt to complete this process.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our facility):

  • You’ll receive an email notification about the status of your refund
  • Approved refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution

Important: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a prepaid return label if needed
  • You’ll receive priority processing for replacements or refunds

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs duties or taxes

Need Help?

Our friendly customer service team in San Jose is always happy to help with any questions about shipping or returns. Contact us at:

Email: [email protected]

Mailing Address: 4642 Sycamore Street, San Jose, US 95131

Thank you for shopping at Hot Sale Clothing Store – where fashion meets hassle-free service!