At Hot Sale Clothing Store, we want you to be completely satisfied with your fashion purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase (order number) is required

Note: For hygiene reasons, the following items cannot be returned or exchanged: Socks, Jewelry, and Eyewear.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the email template below to ensure we have all necessary information.
  2. Wait for approval – Our San Jose team will review your request and send return instructions within 2 business days.
  3. Package your items – Use the original packaging if possible, and include all original tags and accessories.
  4. Ship your return – Send the package to our returns center using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return/Exchange Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hot Sale Clothing Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of the item(s) I wish to return/exchange: – Product Name: – Size/Color: – Reason for return/exchange: For exchanges, please specify your preferred replacement: – Product Name: – Size/Color: Please advise on next steps. I understand I have 15 days from receipt to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our facility):

  • You will receive an email notification about the status of your refund
  • Approved refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution

Important: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a prepaid return label if needed
  • You’ll receive priority processing for replacements or refunds

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs duties or taxes

Final Sale Items

Occasionally, certain promotional items may be marked as final sale and not eligible for return. These will be clearly indicated on the product page.

For any questions about our returns policy, don’t hesitate to contact our San Jose-based customer service team at [email protected]. We’re committed to making your Hot Sale Clothing Store experience as stylish and hassle-free as possible!